Conflict situations are an everyday part of business and an important aspect of the workplace. Different stakeholders may have different priorities and often conflict arises as a result of the varying perceptions of stakeholders. However if managed correctly, conflict can represent an opportunity for improvement. By understanding and applying the various conflict resolution techniques in a managed manner, the result of conflict can be increased stakeholder engagement and coherent motivation for success for the organisation.

Qualification Gained

QQI Level 6 Minor Award in Conflict Management (6N2775)

Entry Requirement

Entry to this course is by direct application to the college. There are no previous academic requirements.

Class Sizes

We are committed to ensuring you gain the most, academically and personally, during your study time with Portobello.  To facilitate this, we limit our class sizes to a maximum of 14 students on part-time programmes. With these uniquely small classes, we create the environment for you get to know everyone in your group, you can then feel comfortable and confident to ask questions and our tutors have the time to attend to the needs of each and every student. Many of our students tell us of the lifelong friendships they have made during their study time with Portobello.

Assignment Support

We understand the challenge of completing assignments at third level, the new skills and the change in thinking sometimes needed to put on paper, all that you have learned. We offer our students the opportunity to submit a draft assignment for informal feedback before submitting the final version. We care about your success, we want you to achieve the best you can and we offer you the individual support to acquire the skills you need to communicate what you have learned whilst studying with Portobello Institute.

Course Structure

This part time course is delivered one evening a week over 10 weeks

Course Content Modules

•    Understand the functions and form of conflict in a group and organisation
•    Understand the dimensions of conflict management and conflict resolution, the differences and similarities between them
•    Methods and strategies for managing conflict problems including solving, negotiating, passive, smoothing approach, adversarial approach, compromising, withdrawal and avoidance
•    Role, function and styles of mediation and negotiation in managing conflict
•    Methods used to intervene in a conflict situation in a group and/or organisational life
•    Assess strengths and weaknesses of personal style in managing conflict

Further Study

This module is part of the QQI Level 6 Major Award (6M4587) in Management and contributes 15 credits towards achieving this award. Learners can study this programme as a single award or can use it towards the 120 credits required for the major award.

Special Offers:

This programme can be booked as part of a Course Combo with Business Management or with any other of the business modules commencing in 2017 or 2018 or as part of the Management Major Award. There are reductions in tuition fees available when booking more than 1 module at a time. Popular combinations include studying this module with modules on Leadership, Employment Law and/or Managing People.
Please contact Teri Chamberlain on 01-8920042 or email for further details of the offers and study options available.


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